Launching Wolt's 3rd Annual Algorithmic Transparency Report

Today we are launching a brand new version of the Wolt Algorithmic Transparency Report. This report marks the third annual release since its inception in 2022. In the fast-paced world of tech, we're excited to bring you another comprehensive report, packed with insights into how the products and algorithms that drive our platform operate.

At Wolt, we mainly use algorithms and artificial intelligence as a way to increase efficiency and simplify processes. For us, algorithmic transparency means being open about why and how we use AI and algorithms at Wolt. For example, detailing what they do, why they are used, what data they use, and how our teams oversee the systems.

We believe that by providing information about how the systems work, it helps our partners and consumers make informed choices about their online activities. This builds trust and accountability, which is what we strive for in all interactions on our platform.

Pages from the Wolt Algorithmic Transparency Report 2024

As always, we have made sure the report covers all the updates to our algorithms and products since the last report. Technology develops fast, and since our last report, generative AI has become top of mind for many, including us. We have therefore included a new section on what we think about this new technology and how we use it at Wolt.

Algorithmic transparency is gaining more attention, especially as a new type of tool for enforcing digital laws. In March 2024, the world’s first comprehensive law on AI – the EU AI Act – was approved. It regulates all types of AI systems based on their risk of threat and includes algorithmic transparency as a way to help mitigate those risks. To tell us more about why algorithmic transparency matters, we invited Dr. Johann Laux of the Oxford Internet Institute to share his thoughts on the topic in a guest article.

Pages from the Wolt Algorithmic Transparency Report 2024

Read the report here.